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Shipping & Returns

Shipping costs:

The displayed shipping costs are for the lower 48 contiguous United States only. If you live out of the lower 48 contiguous states, please E-mail for the added shipping cost to your area.[ sales@riessws.com or riessws@aol.com } Area`s not covered by the posted shipping costs include; Canada,  Alaska,  Hawai, Nantucket and other islands.

Shipping:

Shipping is usually done with UPS or Fedex.  Express shipping is usually done with Fedex.  Small, inexpensive items may be sent USPS. In stock items and items from Freeborn tool are most always shipped  the same day or the next day.  Incra items that ship from the factory can vary depending on the item and the time of the year. Please call or write for more info about Incra drop ship times.

Guarantee`s  

Freeborn tool co. has an excellent service policy and guarantee their items to be perfect.

Incra  and other items  are guaranteed to be factory perfect. Incra tool company has an excellent service policy and stand behind their items 100%.

Freeborn return policy for unused cutters

 First, A return autherization  number must be requested from Riess Supply Co.

  Next, cutters are to be shipped to Freeborn Tool Co....6202 N. Freya St....Spokane WA. 99217-6684.

  They will be closely inspected with a micoscope, and if found unused, undamaged and safe for resale, restocked. An outrageous, 18.25% of the list price fee, {that we do not have any contol over} will be charged and a refund by company check will be issued from Riess Supply Co. For everyone`s safety, there is no other way to return unused cutters.    However: Freeborn will exchange unused cutters for no charge other than shipping and handling and any price difference.

      Incra and other returns

A return authorization number must be requested from Riess Supply Co.

Next, each item will be inspected and judged as to how close to new condition it remains.  If the item,  its accessories, and packaging are still in new condition  a 3.25%  processing fee will be charged and a company check will be issused.

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